Virgin media needed to figure out how they could keep potential broadband customers engaged over a long period of time. They asked Fjord to research this problem and to create a functioning prototype and customer journey maps.

The solution was to give the customer the ability to check if their postcode was in a fibre optic cabled area, if not they could find out when fibre optic broadband would be available in their street. The customer would have the option to show an interest and to enlist their neighbours so Virgin Media could reach their quota and come to cable their street. The map would show how many people in their neighbourhood were interested. I was involved in the project from the initial stage, starting with sketching ideas and researching to attending client workshops right through to the UI designs and dealing with development queries.